MechQuick - Refund Policy

1. General Refund Policy

MechQuick strives to ensure that our customers receive high-quality services. However, if for any reason you are not satisfied with the service provided, or if the service could not be completed, you may be eligible for a refund.

2. Eligibility for Refunds

Refunds will be considered under the following circumstances:

  • If the service could not be provided due to unavailability of a technician.
  • If the technician fails to arrive within 1 hour of the scheduled time without prior notice.
  • If the service was canceled by the technician or MechQuick due to unforeseen circumstances.
  • If the service quality does not meet the stated standards, and it is verified by MechQuick.

3. Refund Process

Customers must initiate a refund request within 7 days of the service completion date. Refund requests can be initiated through the MechQuick app or by contacting customer support at support@mechquick.com.

4. Refund Approval

Once your refund request has been received, our team will review the claim and determine eligibility. Refunds will be processed within 7-10 business days after approval.

5. Non-Refundable Cases

The following cases are non-refundable:

  • Services that were completed as agreed without quality issues.
  • Subscription fees after the billing cycle has been initiated.
  • Any services canceled less than 30 minutes before the scheduled time without rescheduling.

6. Refund Method

Refunds will be processed via the original payment method. In case of delays or issues, please contact our customer support team.

7. Subscription Refunds

Subscriptions can be canceled at any time. However, any subscription fees already paid will not be refunded. Cancellation of subscription will prevent further billing, but no refund will be provided for any unused period within the billing cycle.

8. Dispute Resolution

For any disputes regarding the services or refunds, we encourage customers to first reach out to our customer support team. If a resolution cannot be achieved, disputes may be escalated to independent arbitration as per our terms.